Strategy — lines worth keeping

The purpose of business is to create and keep a customer.

Your most unhappy customers are your greatest source of learning.

Disruptive technologies typically enable new markets to emerge.

Price is what you pay. Value is what you get.

Risk comes from not knowing what you are doing.

The supreme art of war is to subdue the enemy without fighting.

Appear weak when you are strong, and strong when you are weak.

The investor's chief problem — and even his worst enemy — is likely to be himself.

The only way to beat the competition is to stop trying to beat the competition.