Book road · 12 Stations · 12 days · Human Nature › Influence
How to Win Friends and Influence People
In 12 stations you become the person who persuades without hurting, disagrees without arguing and corrects without damaging the relationship, with Dale Carnegie's rules.
We don't summarise the book; we put one of its rules in your hands each day. No criticism, honest appreciation, an eager want, genuine interest and names, listening, making people feel important, no arguments, admitting mistakes fast, letting it be their idea, and correcting with praise: every station gives you a step you can take today.
The road, station by station
01Understand Before You Criticize
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Today’s Station — start →
02Honest Appreciation, Not Flattery
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03Start With What They Want
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04Be Interested, Remember Names
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05Listen, Then Talk in Their Terms
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06Make Them Feel Important, Sincerely
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Milestone
A Week Without Criticism
One week at work without criticism, condemnation or complaint, with one specific appreciation a day and three new names learned and used.
07Avoid the Argument
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08Admit It Quickly
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09The Friendly Start
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10Let It Be Their Idea
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11Change Without Offence
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12A Fine Reputation
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Milestone
Destination: One Disagreement the Carnegie Way
Handle one real disagreement the Carnegie way, start to finish: a friendly start, no argument, your own mistake admitted first, the idea left to be theirs, and any correction given with praise and a face-saving way out.
