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Concept

Halo Effect

The halo effect is the tendency to let one strong impression of a person, product or company, good or bad, colour every other judgement about it, including judgements of traits we have never actually observed.

The psychologist Edward Thorndike named the effect about a century ago, after noticing that officers who rated a soldier highly on one quality tended to rate him highly on all the others. Kahneman explains it as System 1 keeping the story simple: a coherent picture, in which a likeable person is also competent and honest, is easier to hold than a mixed one, so the first trait we notice sets the tone for the rest. Order matters for the same reason. Solomon Asch showed that a person described as intelligent and industrious before stubborn and envious is judged more kindly than one described by the same words in reverse. Kahneman found the halo in his own work. Grading exam essays one student at a time, he noticed that a strong first essay made him generous with the second. He changed his method, grading every student's answer to one question before moving to the next and hiding the earlier scores. The general lesson is to make judgements independent. In a meeting, the first confident speaker can spread one halo across the room; written judgements collected before discussion keep each view its own.

A real-life example

Burak, a sales director in Antalya, rated Ece excellent on every line of her annual review: sales, teamwork, reporting, training new staff. Her sales were the best in the region. This year he scored one criterion at a time across the whole team before looking at names. Ece still led on sales, but her reports were among the weakest, and a quiet colleague turned out to be the one actually training the new hires.

How to use it

  1. 1Score people or options one criterion at a time across all of them, rather than one person across all criteria.
  2. 2In meetings, collect each person's written judgement before anyone speaks, so the first confident voice does not set the halo for the room.
  3. 3When one impressive trait makes you sure about everything else, name a trait you have not actually observed and go and check it.