Yol · 12 Stations · 12 days · Career & Business › Communication
Communicate Better
Someone understood the first time: leads with the point, listens before replying, keeps hard conversations safe, writes messages that get read, and gives feedback that improves the work, not damages the relationship.
Twelve Stations, one a day, from six books: the curse of knowledge, leading with the point, listening first, safety in crucial conversations, facts before story, the four steps of nonviolent communication, the three conversations, the learning stance, writing to be skimmed, story then data, feedback that lands. It ends with a one-page playbook per format.
The road, station by station
01The curse of knowledge
~4 minfrom Made to Stick
Today’s Station — start →
02Lead with the point
lockedfrom Made to Stick
03Listen before you speak
lockedfrom How to Win Friends and Influence People
04Make it safe first
lockedfrom Crucial Conversations
05Facts first, then your story
lockedfrom Crucial Conversations
06Observation, feeling, need, request
lockedfrom Nonviolent Communication
Milestone
One message, one meeting, one hard conversation
One message rewritten to lead with the point, one meeting where you listened first and summarised before replying, and one hard conversation opened with facts and a tentative story. Three formats, three real attempts.
07Every hard conversation is three
lockedfrom Difficult Conversations
08The learning stance
lockedfrom Difficult Conversations
09Write to be skimmed
lockedfrom Made to Stick
10Story first, data second
lockedfrom Talk Like TED
11Feedback that lands
lockedfrom How to Win Friends and Influence People
12Your communication playbook
lockedfrom Talk Like TED
Milestone
Destination: Someone understood the first time
A one-page playbook per format: message, one-to-one, hard conversation, presentation. One presentation rehearsed out loud and one piece of feedback that improved something instead of a relationship. Not someone who talks more; someone who says it once and is understood.